Ryanair loses battle with online critic
Hands up who hasn’t flown with Ryanair yet? Any horror stories to tell? Chances are that once you have repeatedly flown with the airline that doesn’t care, you will come to a point where you are standing raging at Ryanair’s complete lack of customer services and swear that you’ll never use them again.
When things go right, Ryanair is quite possibly the best airline you can imagine, sending you to far away places (sometimes so far that you’re not even in the city you’re thinking you’re flying into) for little money. But if things go wrong, they generally go so seriously wrong that you are left with nothing but a serious attack of Tourette Syndrome.
I, too, have my story (don’t ask: some other time) from a few years back and at the time had planned to set up a web site to make sure everyone can share their own nightmare stories. I also planned that I would only use that airline again when hell freezes over. Needless to say I never set up that web site and after ignoring all their offers for a couple of years ended up eating my words, and have on occasion booked them again when there was no alternative choice available.
Nevertheless I am more than pleased to hear that Ryanair’s plan to shut up Michael Coulston’s criticism of the way they run their business has failed. Coulston had set up Ryanaircampaign.org in order to inform travellers what they can expect when booking flights with that company and also to share contact details for the company that is notoriously reluctant to engage in any kind of customer dialogue.
Following today’s ruling Coulston can continue using his domain name.
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